Privacy policy

The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. access data and hosting

You can visit our websites without providing any personal information. Each time you call up a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. According to Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in a correct presentation of our offer, which outweigh our interests in the context of a balancing of interests. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting services through a third party provider

Within the scope of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. This serves to protect our legitimate interests in a correct presentation of our offer, which outweigh our interests. All data collected in the course of using this website or in forms provided for this purpose in the online store as described below are processed on its servers. Processing on other servers only takes place within the framework explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. data collection and use for contract processing and when opening a customer account

We collect personal data when you voluntarily provide it to us as part of your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account. Mandatory fields are marked as such, because in these cases we need the data to process the contract, or to process your contact or opening a customer account and without their information you can not complete the order and / or the account opening, or send the contact. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO for contract processing and processing your requests. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.

3. data transfer

For the fulfillment of the contract pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves, insofar as you create an account there. In this case, you must register with the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

We use shipping service providers that are based in a country outside the European Union. The transfer of personal data to this company only takes place within the scope of necessity for the fulfillment of the contract.

Data transfer to shipping service providers

If you have given us your express consent to do so during or after your order, we will pass on your e-mail address to the selected shipping service provider on the basis of this consent in accordance with Art. 6 (1) p. 1 lit. a DSGVO, so that the shipping service provider can contact you before delivery for the purpose of delivery notification or coordination.

The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

shipcloud GmbH
Mittelweg 162
20148 Hamburg

4. email newsletter

Email advertising with newsletter subscription

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

E-mail advertising without subscribing to the newsletter and your right to object

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of Section 7 (3) of the German Unfair Competition Act (UWG), to regularly send you e-mail offers for similar products to those you have already purchased from our range. This serves to protect our legitimate interests in addressing our customers in a female manner, which are outweighed in the context of a balancing of interests.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

5. cookies and web analytics

In order to make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests in an optimized presentation of our offer according to Art. 6 para. 1 p. 1 lit. f DSGVO. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser the next time you visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer™:
http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies

Safari™:
https://support.apple.com/kb/ph21411?locale=de_DE

Chrome™:
http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647

Firefox™:
https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Opera™ :
http://help.opera.com/Windows/10.20/de/cookies.html

If cookies are not accepted, the functionality of our website may be limited.

This website also uses the so-called DoubleClick cookie as part of the application of Google Analytics (see below), which enables recognition of your browser when visiting other websites. This serves to protect our legitimate interests in the optimal marketing of our website, which outweigh our interests in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. The information automatically generated by the cookie about your visit to this website will be transmitted to and stored by Google on servers in the United States. The IP address is shortened by activating the IP anonymization on this website before transmission within the Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Google will use this information to compile reports on website activity and to provide other services related to website use. This serves to protect our legitimate interests in the optimal marketing of our website, which are outweighed by our interests. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. After the end of the purpose and the end of the use of Google DoubleClick by us, the data collected in this context will be deleted.

Google Double Click is an offer of Google LLC.(www.google.de).

Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can here can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can disable the DoubleClick cookie via this link disable it. In addition, you can obtain information from Digital Advertising Alliance about the setting of cookies and make settings for this. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis

For website analysis, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC(www.google.de). This serves to protect our legitimate interests in an optimized presentation of our offer, which prevail in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. After the end of the purpose and the end of the use of Google Analytics by us, the data collected in this context will be deleted.

Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can here can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:
http://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plugin, you can this link to prevent Google Analytics from collecting data on this website in the future. This will place an opt-out cookie on your terminal device. If you delete your cookies, you must click the link again.

6. advertising via marketing networks

Google AdSense

Our website markets space for third-party ads and ad networks through Google AdSense. These ads are displayed to you in various places on this website. As part of the integration of Google AdSense, the so-called DoubleClick cookie is set by Google for all page visitors.

This enables the display of interest-based advertising by automatically assigning a pseudonymous UserID, which is used to determine interests based on visits to this and other websites. This serves to protect our legitimate interests in the optimal marketing of our website, which outweigh our interests in the context of a balancing of interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. After the end of the purpose and the end of the use of Google AdSense by us, the data collected in this context will be deleted.

Google AdSense is an offer of Google LLC(www.google.de).

Google LLC has its headquarters in the USA. The European Commission has issued an adequacy decision for this country. This goes back to the EU US Privacy Shield, under which Google LLC is certified. A current certificate can here be viewed at: https://www.privacyshield.gov/list

You can disable the DoubleClick cookie via this link disable it. In addition, you can obtain information from Digital Advertising Alliance about the setting of cookies and make settings for this.

Google AdWords Remarketing

We use Google Adwords to advertise this website in Google search results and on third-party websites. For this purpose, the so-called remarketing cookie is set by Google when you visit our website, which automatically enables interest-based advertising by means of a pseudonymous CookieID and on the basis of the pages you have visited. This serves to protect our legitimate interests in an optimal marketing of our website, which outweigh our interests in the context of a balancing of interests according to Art. 6 para. 1 p. 1 lit. f DSGVO. After the end of the purpose and the end of the use of Google AdWords Remarketing by us, the data collected in this context will be deleted.

Any further data processing will only take place if you have consented to Google linking your web and app browsing history to your Google account and using information from your Google account to personalize ads you see on the web. In this case, if they are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, Google temporarily links your personal data with Google Analytics data to form target groups.

Google AdWords Remarketing is an offer of Google LLC(www.google.de). Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can here can be viewed. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can disable the remarketing cookie via this link deactivate. In addition, you can obtain information from Digital Advertising Alliance about the setting of cookies and make settings for this.

7. contact options and your rights

As a data subject, you have the following rights:

  • in accordance with Art. 15 DSGVO the right to request information about your personal data processed by us to the extent specified therein;
  • in accordance with Art. 16 DSGVO the right to demand the correction of incorrect or completion of your personal data stored by us without delay;
  • Pursuant to Art. 17 DSGVO, the right to request the deletion of your personal data stored by us, unless further processing is required
    - for the exercise of the right to freedom of expression and information;
    - for the fulfillment of a legal obligation;
    - for reasons of public interest; or
    - for the assertion, exercise or defense of legal claims; or
    is necessary;
  • in accordance with Art. 18 DSGVO, the right to request the restriction of the processing of your personal data, insofar as
    - the accuracy of the data is disputed by you;
    - the processing is unlawful, but you object to its erasure;
    - we no longer need the data, but you require it for the assertion, exercise or defense of legal claims; or
    - you have objected to the processing in accordance with Art. 21 DSGVO;
  • in accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
  • the right to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

If you have any questions about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data and revocation of consents granted or objection to a particular use of data, please contact us directly using the contact details in our imprint.

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Right of objection

Insofar as we process personal data as explained above in order to protect our legitimate interests which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are grounds arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests,
rights and freedoms, or if the processing serves the assertion, exercise or defense of legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.